Refund policy
30-Day Money-Back Guarantee
We want you to be happy with your purchase from Whim & Worth. We offer a 30-day return policy, which means you may request a return within 30 days after receiving your item.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, and in its original packaging when applicable. You will also need your receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at support@whimandworth.com before sending any item back. Please include your order number and the reason for your return.
If your return is approved, we will provide you with the appropriate return instructions and return address for your order.
Do not send returns to any address listed elsewhere on our website or on your order without first receiving return instructions from us. Our business mailing address is not a return facility and cannot accept returned merchandise.
Items sent back without prior authorization or to an incorrect address may not be accepted or refunded.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@whimandworth.com as soon as possible.
Please include your order number, a description of the issue, and photos of the item when possible. We will review the issue and work with you to provide an appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and items that cannot be returned for health, hygiene, or safety reasons once opened or used.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Return Shipping
If a return is due to a damaged, defective, or incorrect item, Whim & Worth will cover the reasonable return shipping cost or provide another appropriate resolution.
For returns based on a change of mind or personal preference, customers may be responsible for return shipping costs. Any applicable return shipping cost will be communicated before the return is authorized.
Refunds
Once your authorized return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5 business days. Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Order Cancellations
If you need to cancel or change an order, please contact us at support@whimandworth.com as soon as possible.
We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.
Exchanges
If you would like to exchange an eligible item, please contact us at support@whimandworth.com. Depending on the item and fulfillment location, we will provide the appropriate instructions.
Contact Us
If you have any questions about returns, refunds, cancellations, or exchanges, please contact us:
Whim & Worth
Operated by Moring Labs LLC
Email: support@whimandworth.com
Please note: Any business mailing address displayed elsewhere on our website is for correspondence only and is not a return address. Please contact us before returning any merchandise.